由于货物包装不良的道歉信示例如下。
Dear XXX,
We acknowledge the receipt of your email. We deeply regret that the goods suffered a certain damage during transportation from the port to your factory due to the packing cage not been sealed well.
After serious inspection of the trial video on the damaged machine, we found the inferior axle was broken because of the machine falling on the ground. As compensation we will offer you an axle free of charge, which will be dispatched to you tomorrow. Additionally, we will take the responsibility for packing problem and will compensate you by USD 250 in accordance with the contract. Please email us if you receive the check. Please accept our apology or any inconvenience caused to you. We will take any necessary actions to ensure this kind of thing will never happen again.
With best regards,
xxx
