小编来为各位跨境电商平台卖家分享一些在客服工作中总结出来的模板话术,模板不需要太过复杂,通俗易懂即可。接下来让我们一起看看.

 

没有理由申请退货

 

新闻图

 

Hello!

 

Thank you for contacting us. I'm sorry to have kept you waiting.

 

Would you please explain in detail why you need to return the goods?

 

Maybe we can help you solve the problem before you come back.

 

Looking forward to your reply.

 

Kind regards!

 

买家投诉收到的货物缺失。

 

Hello!

 

Thank you for contacting us. I'm sorry to have kept you waiting.

 

Would you please highlight the missing parts in the attached manual?

 

Maybe we can send you replacement parts to solve the problem.

 

Looking forward to your reply.

 

Kind regards 

 

回复赞赏。

 

Hello!

 

you are welcome. We are happy to provide you with the best service.

 

If you have any further questions, please feel free to let us know.

 

Have a good day!

 

Kind regards!