常见问题:编辑凭证期


问:为什么我不能编辑代金券的时间?

答:您将只能编辑以下凭证的时间:

  • 正在进行:结束时间只能延长到以后的时间。

  • 即将到来:开始时间可以提前或推迟,但结束时间只能调整到较晚的时间。

以下凭证无法编辑:

1. 过期的

2. 由Shopee创建的

3. 跟随其他店铺的

常见问题:跟踪凭证使用情况


问:如何跟踪代金券的使用情况?

答:您可以在Shopee App > Marketing Centre > voucher上轻松跟踪优惠券使用情况。您将能够查看:

  • 已申领凭证数量(已领取凭证数量)

  • 使用代金券数量(采购商在订单中使用了多少代金券)

  • 未认领凭证数量(还剩多少凭证供买家认领)

或者,您也可以登录Shopee Seller Centre (Web) > My voucher > Details,查看订单和访问您的优惠券上的完整数据仪表板。



 Shopee官网原文详情:

FAQ: Editing the Voucher period

Q: Why can’t I edit the timing of my Voucher?

A: You will only be able to edit timings for vouchers that are:

  • Ongoing: the end time can only be extended to a later timing.

  • Upcoming: the start time can be edited earlier or later but the end time can only be adjusted to a later timing.

The following vouchers cannot be edited:

1. Expired

2. Shopee-created

3. Follow-shop

FAQ: Tracking Voucher Usage

Q: How do I track my voucher usage?

A: You can track voucher usage easily on Shopee App > Marketing Centre > Voucher. You will be able to view:

  • Number of vouchers claimed (how many vouchers buyers have collected)

  • Number of vouchers used (how many vouchers buyers have used with their orders)

  • Number of vouchers unclaimed (how many vouchers are left for buyers to claim)

Alternatively, you can also login to Shopee Seller Centre (Web) > My Vouchers > Details, to view orders and access a full data dashboard on your vouchers.

 文章来源:Shopee官方网站