如何衡量聊天响应？
聊天响应包括聊天响应率和聊天响应时间。
这些每天更新。为了获得良好的聊天响应性能，请与您的潜在买家保持一致。
仅计算对过去90天内收到的消息和报价的响应。最近收到的聊天中有25％被赋予较高的权重。自动回复，FAQ助手，游戏和广播消息不包括在聊天响应率计算中。
Note️注意
如果您在过去90天内通过Shopee Seller Chat收到的邮件消息少于2个，则不会计算您的聊天回复率。启用假期模式后收到的聊天消息也不会计算。
Shopee官网原文详情：
如何衡量聊天響應？
聊天響應包括聊天響應率和聊天響應時間。
這些每天更新。為了獲得良好的聊天響應性能，請與您的潛在買家保持一致。
僅計算對過去90天內收到的消息和報價的響應。最近收到的聊天中有25％被賦予較高的權重。自動回复，FAQ助手，遊戲和廣播消息不包括在聊天響應率計算中。
Note️注意
如果您在過去90天內通過Shopee Seller Chat收到的郵件消息少於2個，則不會計算您的聊天回复率。啟用假期模式後收到的聊天消息也不會計算
How is chat response measured?
Chat response includes chat response rate and chat response time.
These are updated daily. To achieve a good chat response performance, be consistent in replying to your potential buyers.
Only responses to messages and offers received in the last 90 days are calculated. Higher weightage is given to the most recent 25% of chats received. Auto-replies, FAQ Assistant, games and broadcast messages are not included in the chat response rate calculation.
Note
If you've received less than 2 separate message threads via Shopee Seller Chat in the last 90 days, your chat response rate will not be calculated. Chat messages received after you've enabled Vacation Mode are also not calculated.
文章来源：Shopee官方网站
