wish商户平台部分退款的案例

这里采用用户的退款理由“物流时间过长”作为案例。

案例 1

  • 8月1日,用户购买了订单总金额为8美元的产品。

  • 9月4日,用户还没有收到产品,并决定提出退款要求,引证说物流时间太长。为针对用户提出的此退款原因来处理退款要求,Wish给用户返还3美元作为部分退款(总订单金额的37.5%),即商户需要为此订单返还3美元的退款。

  • 9月8日,用户收到了产品并且对质量满意,决定不发起进一步的退款。

  • 在本例中,商户需返还一笔3美元的部分退款,但仍将收到该订单的剩余款项(在本案例中为8 - 3 = 5美元)。在太平洋时间2019年7月30日下午4时前,即部分退款功能生效前,商户需承担100%退款责任,在本例中即为订单总金额8美元。

案例 2

  • 8月1日,用户购买了订单总金额为8美元的产品。

  • 9月4日,用户还没有收到产品,并决定提出退款要求,引证说物流时间太长。为针对用户提出的此退款原因来处理退款要求,Wish给用户返还3美元作为部分退款(总订单金额的37.5%),即商户需要为此订单返还3美元的退款。

  • 9月21日,用户还没有收到产品,决定提出全额退款要求。用户要求第二笔退款,也就是订单的剩余金额8-3=5美元。

  • 在本例中,商户需返还第二笔5美元的退款。这是本例中,商户需返还的第二笔部分退款。

  • 如上所述,每个订单最多能有两笔部分退款,加起来共计订单总额的100%。

wish商户官网原文详情:

6. What would be a specific example of partial refunds?

Let’s take the refund reason “shipping taking too long” provided by the customers as an example.

Example 1

  • On August 1, a customer purchased a merchant’s product for a total order value of $8.

  • On September 4, the customer still hasn’t received the item and decides to reach out to request a refund, citing that the shipping is taking too long. To address this particular refund reason provided by the customer, Wish issues a partial refund of $3 to the customer (37.5% partially refunded), as such the merchant is required to issue a refund of $3 for this order.

  • On September 8, the customer does receive their order and is satisfied with its quality, and decides to keep it without requesting any further refunds.

  • In this example, the merchants will be required to issue a partial refund of $3 but still receive payments for the remainder of the order value accordingly (in this case, $5). Before partial refunds were supported, for refunds requested before July 30, 2019 4:00PM Pacific Time, the merchant would have been responsible for 100% of the refund cost, in this case, the total of $8.

Example 2

  • On August 1, a customer purchased a merchant’s product for a total order value of $8.

  • On September 4, the customer still hasn’t received the item and decides to reach out to request a refund, citing that the shipping is taking too long. To address this particular refund reason provided by the customer, Wish issues a partial refund of $3 to the customer (37.5% partially refunded), as such the merchant is required to issue a refund of $3 for this order.

  • On September 21, the customer still hasn’t received the item and decides to ask for a full refund. The customer requests a second refund of $5, i.e. the remainder of the order value.

  • In this example, the merchant will be required to issue a second refund for $5 as well. This is the second partial refund issued by the merchant in this example.

  • As noted above, there can be up to two partial refunds for each order, adding up to 100% of the total order value.

 文章内容来源:wish商户官方网站  

(本文内容根据网络资料整理,出于传递更多信息之目的,不代表连连国际赞同其观点和立场)