跨境卖家物流运输过程中,买家最想了解产品的货运进度。为了及时良好的沟通可以提高买家的交易体验。我们为您提供了四个邮件模板,以保持与买家的沟通。

货物发货后,告知买家有关货物的信息:

Hello Sir/Madam

  It's a pleasure to tell that the postman just picked up your item from our warehouse. It's by EMS, 5-7 working days to arrive.

  Tracking number is: XXXXXXXXX

  Tracking web is: XXXXXXXXX

  You can view its updated shipment on the web, which will be shown in 1-2 business days. Also our after sales service will keep tracking it and send message to you when there is any delay in shipping.

  We warmly welcome your feedback.

你好,先生/女士。

我很高兴通知你邮递员刚拿走你买的产品。您的产品将在7个工作日后通过EMS到达您。物流单号为:XXXXXX,物流查询地址:XXXXXX

物流信息更新到网页需要1-2个工作日,我们会实时查看物流信息。如果物流延迟,我们会及时通知你。

期待您的回馈!


推荐理由:告知买家产品已经发货,给买家一个初步的交易等待时间区间。如果使用小包或遇到物流堵塞事故,也可以通过这封邮件通知买家,做好产品延迟到达的心理准备。


货物到达海关后,提醒货物运输进展:

Hello Sir/Madam

  This is XXX. I am sending this message to update the status of your order. The information shows it was handed to customs on Jan. 19. Tracking number:************. You can check it from web: XXXXXXXXX.

  You may get it in the near future. Apologize that the shipping is a little slower than usual. Hope it is not a big trouble for you.

  Best Wishes.

你好,先生/女士。

我是XXX。我会告诉你订单的最新进展。最新信息显示,您的产品已于6月19日到达贵国海关。物流订单号为:XXXXXXXXX,您可以在XXXXXXXXX查询物流信息。

您将立即收到您的产品,邮寄时间有点拖延,敬请谅解,希望这不会影响您对产品的使用。祝愿您好运!

网站评论:在产品通关时告知客户货物的交付进度。如果货物拥挤,向买家道歉。如果产品需要报关,可以通知买家提前做好准备。


货物到达邮局,提醒买家给予好评:

Hello Sir/Madam

  This is **. I am sending this message to update the status of your order. The information shows it is still transferred by Sydney post office. Tracking number:************. Please check the web *******.

  You will get it soon, Please note that package delivery. Hope you love the product when get my products. If so please give me a positive feedback. The feedback is important to me. Thank you very much.

Best Wishes!


推荐理由:提醒客户在投递过程中不要错过投递信息,保持手机启动。同时可以提醒客户留下评论。这样可以有效降低坏评价的可能性,增加买家对你服务的评价。