对于客户下单后提出订单地址修改的要求，客服人员应注意分清客户的真正意图。这种更改收货地址的行为，产生银行拒付的风险极高，不但可能会给卖家造成财务上的风险，而且会对卖家在速卖通平台上的信用记录造成极其不良的影响，后期平台也会考虑对拒付率高的卖家限制部分服务。因此，客服人员需警惕客户将收货地址更改为异国(异地)的行为，并请求客户在取消原来的订单后，以正确邮寄地址重新下单。
Dear customer,
Thank you for your order!
As to the rules of AliExpress, we can’t change your address. We recommend you cancel your original order and fill in the correct address. Then you can submit your order with correct address again.
Thank you for your understanding.
If you have any questions, please feel free to contact me.
Best regards.
如果客户分两次下单，且地址相同，此时客户可以采用合并订单的方式进行支付，卖家可以使用同一个包裹发送给客户。此种情况，客服人员要提前与客户沟通好，按照客户的需求发货，必要时也可以给予客户一定的优惠以提升客户体验。
Dear customer,
Thank you for your order!
We found that you have placed two orders yesterday with the same address, therefore, in consider of saving your freight , we would like to suggest you to combine the two orders into one, and we could also cut down the total price to US $ 500 ( compared with US $ 520 before ).
You could add all you need into the cart again or just click the button of“combine the orders”,and then check your address and order details before submit.
If you have any questions, please feel free to contact me.
Best regards.
