管理亚马逊物流订单
要在您的【管理订单】页面上查看亚马逊上所下订单的状态,请点击【查看亚马逊物流订单】链接。如果您使用亚马逊物流在亚马逊上销售库存,亚马逊会为您管理订单。
已完成订单的付款会显示在您的付款报告中。
管理订单显示所有未配送、等待中、已配送以及已取消的订单,包括:
订单详情,包括订单编号、商品名称、订购数量、ASIN、SKU、销售渠道、配送方式和付费国家/地区。
配送信息,包括配送方式、付款状态和任何待处理操作。
订单管理工具(如取消和退款)和配送工具(购买配送服务和打印装箱单)等。对于由亚马逊配送的订单,亚马逊客户服务会处理这些操作。
有关【管理订单】页面运作方式的更多信息,请参阅管理订单。
有关如何搜索和筛选订单的信息,请参阅搜索订单。
亚马逊物流订单
亚马逊物流订单的状态可为以下其中之一:
【等待中】 - 订单中的部分商品未发货。订单可能由于以下原因而处于等待中:
订单处于等待中,正在集中其他商品以便免费配送。
尚未授权信用卡付款。
订单中的某件商品缺货。如果亚马逊拆分了某个订单,那么在最后一件商品发货之前,订单会一直处于等待中状态,即使付款已完成也是如此。
【付款完成】 - 已为订单付款。
多渠道配送订单
在【订单详情】的【销售渠道】字段中,多渠道配送订单会被标识为“非亚马逊”。
多渠道配送订单的状态可为以下其中之一:
【无法配送】 - 商品缺货或配送地址无效。
【待处理】 - 订单已被接收。
【正在配送】 - 订单正在打包以待配送。
【完成】 - 订单已发货。
有关管理多渠道配送订单的更多信息,请参阅多渠道配送。
亚马逊官网原文详情:
Manage FBA Orders
To review the status of FBA orders placed on Amazon on your Manage Orders page, click the view FBA orders link. If you sell your inventory on Amazon using Fulfillment by Amazon, Amazon manages your orders for you.
Payments for completed orders appear in your Payments report.
Manage Orders displays a list of all Unshipped, Pending, Shipped, and Canceled orders, including:
Order details, including order ID, product name, quantity ordered, ASIN, SKU, sales channel, fulfillment method, and billing country.
Shipping information, including shipping method, payment status, and any pending actions.
Tools for managing your orders, such as cancellations and refunds, shipping tools (purchase shipping and print packing slips), and more. For orders fulfilled by Amazon, Amazon customer service handles these actions.
For more information on how the Manage Orders page works, see Manage Orders.
For information about how to search for and filter orders, see Search Orders.
Amazon-fulfilled orders
An Amazon-fulfilled order status can be either:
Pending - Some of the items in the order have not shipped. Orders may be pending because:
The order is pending while other items are consolidated for free shipping.
The credit card payment has not been authorized.
An item in the order is out of stock. In cases where Amazon splits the order, the status will be Pending until the final item has shipped, even if the payment is complete.
Payment Complete - The order has been paid for.
Multi-channel Fulfillment Orders
Multi-channel fulfillment orders are identified as "Non-Amazon" in the Sales Channel field in the Order Details.
A Multi-channel Fulfillment order status can be one of the following:
Unfulfillable - The order cannot be completed because the product is out of stock or the shipping address is invalid.
Planning - The order has been received.
Shipping - The order is being packed for shipment.
Complete - The order has shipped.
For more information about managing Multi-channel Fulfillment orders, see Multi-Channel Fulfillment.
文章来源:亚马逊官方网站