在广告活动当天随时查询

及时回应买家的询问，以防止销售失败。

1. 根据未读邮件过滤您的聊天记录，以跟踪您尚未回复的消息。

提示：

如果您在打开聊天消息后无法立即响应，请固定聊天，使其保持在顶部。

稍后使用过滤器查看固定的聊天，以便您跟踪尚未响应的打开的聊天。

2.在答复增加销售机会的询问后，推广性能最好的产品并提供代金券。

shopee官网原文详情：   

Keeping up with enquiries on campaign day

Respond to buyer's enquiries promptly to prevent losing a sale.

1. Filter your chats by those that are Unread to keep track of messages that you have yet to respond to.

Tip：

If you're unable to respond immediately after opening a chat message, pin the chat so that it stays at the top.

Use the filter later on to view pinned chats, so that you can keep track of opened chats which you have yet to respond to.

2. Promote your top-performing products and offer vouchers after responding to an enquiry to increase sales opportunities.

文章来源：shopee官方网站