Keeping up with enquiries on campaign day
Respond to buyer's enquiries promptly to prevent losing a sale.
Filter your chats by those that are Unread to keep track of messages that you have yet to respond to.
If you're unable to respond immediately after opening a chat message, pin the chat so that it stays at the top.
Use the filter later on to view pinned chats, so that you can keep track of opened chats which you have yet to respond to.
2. Promote your top-performing products and offer vouchers after responding to an enquiry to increase sales opportunities.