FREQUENTLY ASKED QUESTIONS
Q:Who can I broadcast to?
A:Currently, you can send broadcast messages to followers and buyers of your shop. The recipient list will be updated automatically every 24 hours.
Q:After submitting a broadcast chat, can I unsend it?
A:Sent broadcasts cannot be unsent or recalled.
Q:Can the recipient respond to my message?
A:Yes, the recipient can respond to you directly. The conversation will appear as a 1-on-1 dialogue with the user. Please do not ignore or be unpleasant to user in chat responses.
Q:What is the maximum number of users I can broadcast to?
A:There is no maximum number of users you can send to per broadcast. However, you will only be able to send a maximum of 2 broadcasts every week.
Q:Why are there unsuccessful broadcasts?
A:Broadcasts may not be sent successfully because
you have reached your maximum broadcast quota
the recipient has reached the broadcast limit (see next slide)
the recipient’s account may be frozen / inactive
the recipient has chosen to block your broadcasts