常见问题
问:我可以向谁广播?
答:目前，你可以向你的粉丝和买家发送广播信息。收件人名单将每24小时自动更新一次。
问:提交广播聊天后，我可以取消发送吗?
发送的广播不能被取消发送或收回。
问:收件人能回复我的信息吗?
答:噢，我明白了。对话将显示为与用户的一对一对话。请不要忽视或不愉快的用户在聊天回应。
问:我可以广播给的最大用户数是多少?
答:没有每次广播可以发送给用户的最大数量。然而，你将只能发送最多2广播每周。
问:为什么有不成功的广播?
答:广播可能无法成功发送，因为
你已经达到你的最大广播限额
收件人已达到广播限制(见下一张)
收款人的帐户可能被冻结/停用
收件人已经选择阻止你的广播
Shopee官网原文详情：
FREQUENTLY ASKED QUESTIONS
Q:Who can I broadcast to?
A:Currently, you can send broadcast messages to followers and buyers of your shop. The recipient list will be updated automatically every 24 hours.
Q:After submitting a broadcast chat, can I unsend it?
A:Sent broadcasts cannot be unsent or recalled.
Q:Can the recipient respond to my message?
A:Yes, the recipient can respond to you directly. The conversation will appear as a 1-on-1 dialogue with the user. Please do not ignore or be unpleasant to user in chat responses.
Q:What is the maximum number of users I can broadcast to?
A:There is no maximum number of users you can send to per broadcast. However, you will only be able to send a maximum of 2 broadcasts every week.
Q:Why are there unsuccessful broadcasts?
A:Broadcasts may not be sent successfully because
you have reached your maximum broadcast quota
the recipient has reached the broadcast limit (see next slide)
the recipient’s account may be frozen / inactive
the recipient has chosen to block your broadcasts
文章来源：Shopee官方网站
