关于退货/退款流程

如果买方未从卖方那里收到产品，或者收到的产品有误，损坏或有缺陷，则买方可以要求退货/退款。

shopee官网原文详情：   

About the return/refund process

A buyer can request for a return/refund in cases of non-receipt where he/she does not receive the product from the seller, or if the product received is wrong, damaged or defective.

關於退貨/退款流程

如果未收到賣方未收到的產品，或者收到的產品有誤，損壞或有缺陷，則買方可以要求退貨/退款。

文章来源：shopee官方网站