通过参加“Wish 退货项目”，商户可以降低与物流无关的退款率并回收被退款的产品。具体而言，据相关数据显示，参加“Wish 退货项目”商户的妥投后退款率与未参加该项目的商户相比低30%。

目前，退货地址位于美国、欧洲或墨西哥的商户可将其产品分别加入美国、欧洲或墨西哥用户退货项目。wish平台正积极拓展“Wish 退货项目”支持的国家和地区。

如果用户基于合理原因要求退款，其需要将产品退回指定的退货地址。本文将解答有关所有支持国家/地区的“Wish 退货项目”的常见问题。商户可点击下方链接查看项目支持的每个国家或地区各自的常见问题解答：

• Wish 美国退货项目

• Wish 墨西哥退货项目

• Wish 欧洲退货项目

哪些产品可以参与Wish 退货项目？

有物流信息的 Wish 产品有资格参与“Wish 退货项目”。目前，已加入此项目的配送至美国、墨西哥和部分欧洲国家/地区的产品将可以退货。您可以参阅下列常见问题解答，查看项目支持的各国家或地区的相关详情：

• Wish 美国退货项目

• Wish 墨西哥退货项目

• Wish 欧洲退货项目

参与Wish 退货项目需要提供哪些信息？

如需将产品加入“Wish 退货项目”，商户必须提供退货仓库地址和产品物流信息。商户可参阅下列常见问题解答，了解项目支持的各个国家或地区要求提供的更多信息：

• Wish 美国退货项目

• Wish 墨西哥退货项目

• Wish 欧洲退货项目

产品加入退货项目后，如果美国、墨西哥或欧洲用户基于合理原因（例如质量问题）要求退款，其必须将相应产品退回至商户位于美国、墨西哥或欧洲的退货地址，方可获得退款。用户将使用 Wish 基于产品物流信息生成的预付退货配送标签。退货配送标签费用将从商户的账户余额中扣除。

您可以参阅此常见问题解答，了解如何为产品添加物流信息。

wish商户官网原文详情：

Wish Returns Program Overview (applicable to all supported countries/regions)

The Wish Returns Program supports merchants in reducing non-logistics-related refund rates and reclaiming refunded products. Specifically, data has shown that merchants participating in the Wish Returns Program have 30% lower post-delivery refund rate than those not participating in the program. 

Currently, merchants with a U.S., European, or Mexico return address may enroll their products for returns from U.S., European, or Mexican customers, respectively. We are actively working to expand the countries and regions supported by the Wish Returns Program.

If a customer requests a refund based on one of the eligible reasons, the customer will be asked to return the product to the specified return address. This article walks merchants through some commonly asked questions about the Wish Returns Program overall, applicable to all supported countries and regions. Merchants may read more details about each supported country or region in the separate FAQ articles linked below:

• Wish Returns Program for the United States

• Wish Returns Program for Mexico

• Wish Returns Program for Europe

What products are eligible for this program?

Products with logistics information in Wish are eligible for the Wish Returns Program. Currently, enrolled products that are shipped to the United States, Mexico, and certain European countries will be eligible for return. More details can be found in the FAQ articles below for each supported country or region:

• Wish Returns Program for the United States

• Wish Returns Program for Mexico

• Wish Returns Program for Europe

What information do I need to provide in order to enroll my products in this program?

To enroll products into the Wish Returns Program, merchants must provide a return warehouse address and products’ logistics information. Merchants may view more information required for each supported country or regions in the following FAQ articles:

• Wish Returns Program for the United States

• Wish Returns Program for Mexico

• Wish Returns Program for Europe

Once products are enrolled for returns, U.S., Mexico, or EU customers who request refunds based on one of the eligible reasons (for example, quality-related issues) will be required to return the enrolled product to the merchant's U.S., Mexico, or EU return address before a refund is issued. Customers will use a prepaid return shipping label generated by Wish based on the product’s logistics information. The return shipping label fee will be deducted from the merchant’s account balance.

You can learn more about how to add logistics information for your products in this FAQ here.

文章内容来源：wish商户官方网站