针对作为“新品”销售的亚马逊物流商品的要求
为了您的商品能够在亚马逊上作为 ［ 新品 ］ 销售，无论是已贴标库存还是无需贴标签的共享库存，在送达亚马逊运营中心时都必须处于良好状况且没有任何瑕疵。
亚马逊世界一流的客户服务取决于我们配送的商品质量。不仅仅是买家，您自己也能从中受益。例如，如果外货件箱在送达亚马逊运营中心时有明显残损，则可能会被拒收。
作为 ［ “新品”发布的商品 ］
作为 ［ 新品 ］ 销售的商品必须处于全新、未使用过的状况。
以 ［ 新品 ］ 状况销售的商品将接受检查，如果出现划痕、刮伤、凹痕、磨损、摺痕、撕裂或其他不能作为新品接受的迹象，我们会将其标注为“不可售”。
作为 ［ “二手”商品发布的商品 ］
作为 ［ 二手 ］ 商品销售的商品将接受检查，仅当它们被视为不适合销售（如功能不可用、零部件缺失、无法使用、不卫生等），我们才会将其标注为“不可售”。
注意： 错误贴标或有缺陷的商品可能在接收时即被标注为“不可售”。禁止通过亚马逊物流或亚马逊销售的商品可能被标记为“不可售”，或在接收时即被弃置。对于在这种状况下接收的商品，亚马逊不承担任何责任。
大部分承运人应对运输途中的残损或丢失问题承担有限的责任，具体视残损或丢失原因而定。如果您的商品在运输期间已残损，我们建议您向您的承运人提出残损索赔。对于在发往亚马逊运营中心途中残损的商品，亚马逊不承担任何责任。
图书
对于旨在作为 ［ 新品 ］ 销售的商品，如果在送达时处于以下状况，将不予接受：
水致损坏
装订撕裂
书架磨损
媒介类商品
对于旨在作为 ［ 新品 ］ 销售的商品，如果在送达时处于以下状况，将不予接受：
包装弯曲或褶皱
脏污、染色或有水印
封皮破损
非媒介类商品
对于旨在作为 ［ 新品 ］ 销售的商品，如果在送达时处于以下状况，将不予接受：
需要预处理，但送达时没有预处理
外包装受损
脏污
零售包装损坏或缺失（如收缩包装或塑料吸塑包装）
注意： 请参阅亚马逊物流包装和准备要求帮助页面，以确保您的商品在运输期间未残损且可在亚马逊运营中心成功接收。
亚马逊官网原文详情：
Requirements for FBA Products Sold as New
In order for your product to be sold as "New" on Amazon, it must arrive at the fulfillment center in good condition and without defects.
Amazon's world-class customer service depends on the quality of products we deliver. Not only will customers benefit, but so will you. For example, if your outer shipping boxes arrive at the fulfillment center with visible damage, they may be rejected.
Products listed as "New"
Items sold as "New" need to be in brand new, unused condition.
Items sold in "New" condition will be inspected and marked as Unsellable if there are scratches, scuffs, dents, wear, creases, tears, or more beyond what is considered to be acceptable for a new item.
Products listed as "Used"
Items sold as "Used" will be inspected and will only be moved to Unsellable if they are deemed to be unsuitable, e.g. not fit for purpose, parts missing, unusable, unhygienic, etc.
Note: Wrongly labeled or defective products may be marked as Unsellable at the point of receipt. Products that are prohibited from sale through FBA or Amazon may be marked as Unsellable or disposed of at the point of receipt. Amazon does not take responsibility for products that are received in this condition.
Most carriers assume limited liability for damage or loss in transit, depending on the cause. If your products are damaged during transit, we recommend filing a damage claim with your carrier. Amazon is not responsible for damage during shipment to us.
Books
Products intended to be sold as "New" will not be accepted if they arrive in the following conditions:
Water Damaged
Ripped or torn bindings
Shelf wear
Media products
Media products intended to be sold as "New" will not be accepted if they arrive in the following conditions:
Warped or creased packaging
Dirty, stained or watermarked
Cracked or broken covers
Non-media products
Non-Media products intended to be sold as "New" will not be accepted if they arrive in the following conditions:
Requiring prep, but arriving without prep
Damaged outer packaging
Dirty
文章来源：亚马逊官方网站
