亚马逊合作承运人计划常见问题

我需要拥有垛口门或叉车才能使用该计划的汽运零担服务吗？

只要货件不超过 12 个托拍且重量低于 20,000 磅，合作承运人可以从没有垛口门或叉车的地点收取托拍。您需要做的只是要求承运人派出带有升降门的卡车送货。如果您要求承运人提供升降门服务，可能会遇到取货延迟的情况，具体取决于承运人是否有立即可以派出的升降门卡车。

注意： 请务必将放有货件的托拍放在方便承运人取货的位置上，因为承运人无法将托拍移至卡车。

我可以让同一家卡车公司为我的所有汽运零担货件送货吗？

亚马逊使用多家承运人，并根据其档期、运力和收费情况进行选择。因此，卖家无法为其所有货件选择特定的承运人。提货单和投标确认通知上会显示有关您货件的确定承运人的详情。

如果要使用合作承运人汽运零担服务，对于包裹或托拍的最低数量有没有要求？

合作承运人对托拍数量没有最低要求。只要您的小包裹货件重量超过 250 磅，您就会发现合作承运人汽运零担计划的费用低于其他配送选项。

如果我直接从制造商或分销商处运送商品到亚马逊，我还能使用合作承运人计划吗？

可以。您只需要在通过卖家平台创建货件时提供货件详情即可。

例如，您想使用合作承运人小包裹快递服务，您需要知道箱子的数量以及每个箱子的准确重量和尺寸，以便得到预估费用并打印货件标签。输入制造商地址作为“发货地址”。打印标签后，请将其发送给制造商。

如果使用合作承运人小包裹快递服务，我能联系我当地的 UPS 办公室安排取件吗？

亚马逊无法为合作承运人小包裹快递服务安排取件。但是，您可以上网或电话联系您当地的 UPS 安排取件。您需要提供追踪编码。

司机取走我的合作承运人货件后，UPS 会向我提供确认收据吗？

是的，UPS 司机会向您提供确认收据。司机在取件时，会在卖家所在地扫描所有包裹。此“起运地扫描”是 UPS 接收货件的官方记录，但您可能也需要一份确认收据。您可以在卖家平台“货件一览”页面的【追踪货件】选项卡下查看追踪历史记录，其中包含起运地扫描，您也可以在 UPS 网站上的货件追踪工具中查看相关信息。

合作承运人汽运零担计划对于取件地点是否有任何限制？

合作承运人无法从任何海运码头或港口地点取件。您需要将商品转移到码头或港口之外的取件地点，该地点必须能够容纳承运人的设备。

如果我的发货地址在夏威夷或阿拉斯加，该怎么办？

合作承运人只能在美国本土 48 个州之间收发货件。对于美国本土 48 个州以外的货件，您需要通过自己的承运人发送货件。

如果我的货件包含危险品，或者我的商品尚未归为危险品，该怎么办？

即使您的商品不属于危险品，我们也要求您提供具体的危险品信息和文件。合作承运人货件中禁止包含危险品，您需要通过自己的承运人发送包含危险品的货件。请参阅属于受管制危险品的商品所需信息，了解更多详细信息。

亚马逊官网原文详情：   

Amazon Partnered Carrier program FAQ

Do I need to have a dock door or forklift to use the program’s less-than-truckload (LTL) service?

Partnered carriers can pick up pallets from locations that do not have dock doors or forklifts, as long as the shipment consists of fewer than 12 pallets and weighs less than 20,000 lb. Just ask the carrier to send a truck with a liftgate. If you ask for liftgate service, you may experience a delay in pickup depending on whether the carrier has a liftgate truck available right away.

Note: Be sure to place your shipment on pallets where the carrier will pick them up. The carrier will not be able to move pallets to the truck.

Can I get the same trucking company for all of my LTL shipments?

Amazon uses multiple carriers and selects them based on their available capacity and cost. Because of this, sellers are not able to select a specific carrier for all their shipments. The bill of lading (BOL) and tender confirmation notification has the details about the confirmed carrier for your shipment.

Do I need a minimum number of packages or pallets to use the Partnered Carrier LTL service?

Partnered carriers do not require a minimum number of pallets. And as long as your small parcel shipment weighs more than 250 lb, you may find that the Partnered Carrier LTL program is less expensive than other shipping options.

I ship my products to Amazon directly from the manufacturer or distributor. Can I still use the Partnered Carrier program?

Yes. All you need are the shipment details while creating the shipment in Seller Central.

For example, if you want to use the Partnered Carrier Small Parcel Delivery service, you will need to know the number of boxes and the accurate weight and dimensions of each box to get an estimated rate and print shipping labels. Enter the manufacturer’s address as the “ship from” location. Once you print the labels, send them to your manufacturer.

Can I get the scheduled pickup from my local UPS office if I use the Partnered Carrier Small Parcel Delivery service?

Amazon does not schedule pickup for the Partnered Carrier Small Parcel Delivery service. However, you can schedule pickup with your local UPS online or by phone. You will need the tracking ID.

Can I get a confirmation receipt from UPS after the driver picks up my Partnered Carrier shipment?

Yes, you can get a confirmation receipt from UPS drivers. Drivers scan all packages at the seller’s location during pickup. This “origin scan” is the official record that the UPS has possession of the shipment, but you may want to get a confirmation receipt as well. You can see the origin scan as part of the tracking history on the Seller Central Shipment Summary page under the Track Shipment tab, as well as on the shipment tracking tool on the UPS website.

Are there any restrictions on my pickup location for the Partnered Carrier LTL program?

Partnered carriers are not able to pick up from any ocean shipping terminal or port location. You will need to transfer your products to a shipping location outside of the terminal or port that can accommodate the carrier’s equipment.

What if my ship from address is in Hawaii or Alaska?

Partnered carriers only cover shipments that are shipped to and from the 48 contiguous United States. For shipments that are sent from or to a region outside of the 48 contiguous United States, you will need to send your shipment with your own carrier.

What if my shipment contains dangerous goods (also called hazardous materials or hazmat) or my product is not yet classified as dangerous goods?

We require that you provide specific dangerous goods information and documentation, even if your product is not regulated as dangerous goods. Dangerous goods are prohibited on Partnered Carrier shipments and you will need to send any shipment that contains dangerous goods with your own carrier. See Required dangerous goods information and documentation for more details.

文章来源：亚马逊官方网站