物流时间长是跨境电子商务的一个主要问题，因此为了能为客户提供一个好的购物体验，卖家要不时地和客户进行跟进，如果包裹显示在途，请买家耐心等待。
(1)如果使用的挂号运输方式，如EMS或者DHL等
Sample
Dear Valued Customer,
We are happy to inform you that your purchase has been dispatched! The typical time of arrival is between 7 and 10 days. If your item does not arrive within 10 days, please let us know.
After your item has arrived, why not take a moment to leave positive feedback about our products and service? It only takes a moment, and it's a great way to help others make purchases like yours!
Thank you for your cooperation, and we look forward to providing you with the best buying experience again on AliExpress!
Yours sincerely,
(2)如果使用的是挂号大小包
Sample
Dear Valued Customer,
We are happy to inform you that your purchase has been dispatched! The typical time of arrival is between 14 and 39 days. If your item does not arrive within 39 days, please let us know.
After your item has arrived, why not take a moment to leave positive feedback about our products and service? It only takes a moment, and it's a great way to help others make purchases like yours!
Thank you for your custom, and we look forward to providing you with the best buying experience again on AliExpress!
Yours sincerely,
Seller Name
Sample
Dear Customer,
Thank you for your patience. We confirmed that your order was mailed(order No:xxx) on January 20th. However, the tracking information shows it's still on the way. We were informed that the package did not arrive yet due to a shipping delay from the delivery company. If you do not receive your package before January 20th, we can resend your order or apply a full refund to you as per your choice. If you have any further questions, please feel free to contact us directly and we will be glad to assist you.
Best Regards,
( your name )
