如果收到客户的差评，要第一时间跟客户协商，并在安抚客户的同时，记得引导客户删除差评，删评模板如下，供大家参考。
PC端刪除差评的步骤:
Deleting Amazon review on the computer:
Once you are on Amazo's main page, click on "Accounts & Lists" in the top right corner of the page.
Under the“Ordering and shopping preferences" list select "Your Amazon profile".
On this page, youwill see all.of your reviews listed under "Community Activity".
Click on the three dots in the top right comer of any of your reviews.This will prompt you to"Delete Review". Make your selection, and your reviev wll be deleted.
手机端删除差评的步骤:
Deleting Amazon review on a mobile device:
Open the Amazon app on your smartphone or tablet.
Tap the three lines in the top left corner of the screen to open a menu and select "Your Account" from this menu.
Select "Profile" from the "Personalized Content" section.
Navigate this page until you find the "Community Activity " section, which has all of your reviews listed underneath it. Tap the three dots in the top right corner of the review you want to delete.
