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订单超重导致无法使用小包免邮的回复

Dear XX,

Unfortunately, free shipping for this item is unavailable.

I am sorry for the confusion. Free Shipping is only for packages weighing less than 2kg, which can be shipped via China Post Air Mail.

However, the item you would like to purchase weighs more than 2kg.

You can either choose another express carrier, such as UPS or DHL (which will include shipping fees, but which are also much faster). 

You can place the orders separately, making sure each order weighs less than 2kg, to take advantage of free shipping.

If you have any further questions, please feel free to contact me.