如果客户咨询的产品已经断货(out of stock)，售前客户服务人员需要告诉客户会及时向客户发送到货提醒，同时还可以向客户推荐符合客户需求的类似商品。
Sample
Dear buyer,
We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click the following link to check them out (http://www.XXXXX).
Please let me know any further questions. Thanks.
Best regards,
(Your name)
参考译文：
亲爱的客户：
我们很遗憾地通知您，此产品目前缺货。我们将与工厂联系，看什么时候到货。另外，我们想向您推荐其他同类型产品，希望您也会喜欢。您可以点击后面的链接查看(http://www.XXXXXX)。
如果有任何问题，请告诉我。谢谢！
祝好！
(你的名字)
（本文内容根据网络资料整理，出于传递更多信息之目的，不代表连连国际赞同其观点和立场）
