订单生成  Pending

 客户问题

 商家回复指引

Answers to the questions

 

询问关于产品功能,颜色等方面

 

商家依据实际产品情况回答

Thanks for your interests in our products, after checking, it’s confirmed *********

 

要求卖家保证物品完好无缺陷

请给与买家承诺, 确保订单成交

Yes, we can guarantee that before we ship out the order, all items would be quality checked, please be confident on this, thanks.

 

下了单,什么时候发货

请核查库存,给与解答

Thanks for ordering from us, after checking, your order would be handed over to China Logistic facility on ***day, you can expected to receive it within in **days, thanks.

 

 

 

下重复了订单,需要取消

请检查订单状态

1.    如果订单在Pending可以让商家取消

2.如果订单已经RTS,但卖家还未发货, 可以发工单,把与买家沟通的订单对话截图放附件里,由平台取消

3.  如果已经RTS,并且已经发货,请告知买家订单无法取消

Thanks for ordering from us, after checking, we can deal with your request of cancellation like this:

1.    Order is in Pending, please cancel this order through your local CS

2.    Order is in RTS, but seller hasn’t ship it out yet: I will cancel it for you

3.Order is in RTS, and seller already ship it out: Sorry, we can’t cancel it for you, because we have already shipped it out to China Logistic facility

 

 

 

要求修改地址

请检查订单状态

1.  如果订单在Pending可以让商家取消,重新用正确的地址下单

2.如果订单已经RTS,但卖家还未发货, 可以发工单,把与买家沟通的订单对话截图放附件里,由平台取消,买家用正确的地址重新下单

3.如果已经RTS,并且已经发货,请告知买家订单地址无法更

Thanks for ordering from us, after checking, we can deal with your request of changing address like this:

1.    Order is in Pending: Please cancel this order through your local CS and re-order it

2.  Order is in RTS, but seller hasn’t ship it out yet: I will cancel   it for you, please re-order it 3.Order is in RTS, and seller already ship it out: Sorry, we can’t cancel it for you, because we have already shipped it out to China Logistic facility


备货发货  RTS

 客户问题

 商家回复指引

Answers to the questions

 

 

 

可以修改地址吗?

 

 

RTS理论上来讲,不可以修改地址. 但如果商家还没真正发货, 可以发工单,把与买家沟通的订单对话截图放附件里,由平台取消,买家用正确的地址重新下单

如果已经RTS,并且已经发货,请告知买家订单地址无法更改

 

Thanks for ordering from us, after checking, we can deal with your request of changing address like this:

-Order   is in Pending: Please cancel this order through your local CS and re-order it

-Order is in RTS, but seller hasn’t ship it out yet: I will cancel it for you, please re-order it

-Order is in RTS, and seller already ship it out: Sorry, we can’t cancel it for you, because we have already shipped it out to China Logistic facility

 

 

 

为什么我的订单一直在RTS呢?

 

请检查订单状态

因为订单在买家视角时, RTS确实停留的时间比较长,卖家可以根据包裹是否入分拣仓来回复卖家. 如果订单已经入库, 一般需要7-14天派送给买家(海运除外),如果卖家遇到库存问题, 请跟买家沟通是否取消订单, 等有货了再重新下单

 

Thanks for ordering from us, after checking, kindly let me update you the order status below:

-Order has been shipped out from our WH, and it arrives in China Logistic facility, kindly allow 7-14days for delivery to you (Except Ocean)

-Order has not been shipped due to lack of stock, can I suggest you cancel this order and re- order it later

 

 

 

买家要取消订单

 

 

RTS理论上来讲不能取消,但如果商家还没真正发货, 可以发工单, 把与买家沟通的订单对话截图放附件里,由平台取消

 

Thanks for ordering from us, after checking, we can deal with your request of changing address like this:

-Order   is in Pending: Please cancel this order through your local CS and re-order it

-Order is in RTS, but seller hasn’t ship it out yet: I will cancel it for you, please re-order it

-Order is in RTS, and seller already ship it out: Sorry, we can’t cancel it for you, because we have already shipped it out to China Logistic facility


Lazada分拣中心作操作处理  Scan-In

客户问题

商家回复指引

Answers to the questions

 



为什么物流一直停在RTS没有更新呢

请检查订单状态,如果订单已经Scan-in, 请告知买家订单已经扫描,会根据PDP承诺物流时效尽快送达,请耐心等待。

如果订单已交付,还没有Scan-in, 超过7天请提供与分拣中心交接单/订单清单及对应重量发工单咨询。如果订单未交付,请在SLA时效要求内尽快将订单交与分拣中心

Thanks for ordering from us, after checking, your order has been scanned in China Logistic facility now, you can expected to receive it within in **days.

 

 

 

 下重复了订单,需要取消

 

 

订单已经Scan-in, 请告知买家订单无法取消

  Thanks for ordering from us, after checking, sorry, we can’t cancel it for you, because we have   shipped it out to China Logistic facility and   already scanned in there, kindly wait for

***days to receive it, thanks.

 

下了单,什么时候能收到货



订单已经Scan-in, 会根据PDP承诺物流时效尽快送达,请耐心等待

Thanks for ordering from us, after checking, your order has been scanned in China Logistic facility already, you can expected to receive it within in **days.

 

要求修改地址

 

订单已经Scan-in,请告知买家订单地址无法修改

Thanks for ordering from us, after checking, sorry, we can’t update address for you, because we have shipped it out to China Logistic facility and already scanned   in sort center, the order will deliver to at the original shipping address, kindly do your best to sign it off there, thanks.


货物清关 In Transit

 客户问题

 商家回复指引

 Answers to the questions

 

 

 

我可以修改地址么?

 

 

 

下单成功后不支持修改收件人信息,包裹已经在上飞机了,预计***天后可以派送,请注意签收

 

 

Thanks for ordering from us, while we are sorry that consignee   information can not be modified at this stage, and the parcel is on the way to you, will be delivered in***days, please sign for the parcel at that original address, thanks.

 

 

我什么时候可以收到包裹?

 

 

正常情况下空运干线时效是3天左右,回复的时候考虑清关和总仓到派送区域的时间

 

Thanks   for ordering from us, the parcel is heading to your country, it will take   around 3-5 days. Pls take note to answer the phone when courier contact you, hope you get the parcel soon, thanks.

 

 

 

轨迹一直都没更新,现在包裹到哪里了?

 

 

商家依据实际订单的实际情况回答 停滞在3-7天内: 正常停滞超过7天: 提工单

 

Thanks for ordering from us, the parcel is on the way to you, pls   be patient and it will be delivered   in couple days, thanks / Thanks for ordering from us, the parcel is on the   way to you, I will double check here with Lazada logistic to update more status for us, kindly wait for the moment from your side, thanks


交货到当地的第三方物流 Shipped

 客户问题

 商家回复指引

 Answers to the questions

 

 


我可以修改地址么?

 

 


下单成功后不支持修改收件人信息

 

Thanks for ordering from us, while we are sorry that consignee   information can not be modified at this stage, and the parcel is on the way to you, will be delivered in***days, please sign for the parcel at that original address, thanks.

 

快递什么时候来派送?

 

一般抵达目的国后会进行派送,请留意电话信息

Thanks for ordering from us, the parcel was in destination and will be delivered in the coming days, pls notice to answer courier calls, thanks

 

 

 

 

 

 

快递没有来派送也没有联系我。

 

 




  请看订单更新为Shipped的时间:

-刚更新成Shipped,需要1-5天时间处理派送;

-收件人地址偏远或者不是主要城市, 要多加2-3天;

-已经几天但是没派送, 可以让买家联系平台客服确认和安排派送

  Thanks for contacting us, the parcel was arrived destination.

-Parcel just arrived destination, it usually will take 1-5 days to process for delivery. Pls take note to take the parcel when it is delivered. Thank you.

-Parcel in shipped status for a few days already, kindly allow a few more days and you can check with local CS to get the updated status from local delivery company as well, thanks.

-Parcel arrived for days and process for delivery, pls make sure you or others can take the parcel   when it is delivered. It is more efficient contact Lazada online customer by Account>My Service>Chat with Customer Care.


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