常见问题:向买家广播

问:我可以向哪些买家广播?

答:目前,您只能向在您的店铺内下订单的买家广播信息。

问:提交广播聊天后,我可以取消发送吗?

答:发送的广播不能被取消发送或收回。

问:为什么实际广播接收人的数目与买方团体的规模不同?

答:实际接收人的数量将排除那些已经收到你的消息在同一天,以及买家谁封锁了这样的广播消息。

问:为什么团购人数会发生变化?

答:买家数量将每天刷新。如果满足条件,最近下订单的新买家将自动被包括在组中。

问:用户能收到多少条消息有限制吗?

答:

限制2020年7月13日起
卖方广播限制(每周)1
接收方限制(每日)2
接收方限制(每周)14


 Shopee官网原文详情:

FAQ: Broadcasting to buyers

Q:Who are the buyers I can broadcast to?

A:Currently, you can only broadcast messages to buyers who have placed an order within your shop.

Q:After submitting a broadcast chat, can I unsend it?

A:Sent broadcasts cannot be unsent or recalled.

Q:Why does the number of actual broadcast recipients differ from the size of the buyer group?

A:The number of actual recipients will exclude those who have received a message from you within the same day, as well as buyers who have blocked such broadcast messages.

Q:Why does the number of buyers in the group change?

A:The number of buyers will be refreshed on a daily basis. New buyers who have recently placed an order will automatically be included in groups if they fulfill the criteria.

Q:Is there a limit to how many messages a user can receive?

A:
LimitationsFrom 13 July 2020
Seller Broadcast Limit (weekly)1
Receiver Limit (daily)2
Receiver Limit (weekly)14

 文章来源:Shopee官方网站