FAQ: Broadcasting to buyers
Q:Who are the buyers I can broadcast to?
A:Currently, you can only broadcast messages to buyers who have placed an order within your shop.
Q:After submitting a broadcast chat, can I unsend it?
A:Sent broadcasts cannot be unsent or recalled.
Q:Why does the number of actual broadcast recipients differ from the size of the buyer group?
A:The number of actual recipients will exclude those who have received a message from you within the same day, as well as buyers who have blocked such broadcast messages.
Q:Why does the number of buyers in the group change?
A:The number of buyers will be refreshed on a daily basis. New buyers who have recently placed an order will automatically be included in groups if they fulﬁll the criteria.
Q:Is there a limit to how many messages a user can receive?A:
Limitations From 13 July 2020 Seller Broadcast Limit (weekly) 1 Receiver Limit (daily) 2 Receiver Limit (weekly) 14