退货处理费

对于在亚马逊上出售且属于亚马逊为其提供免费退货配送的分类的买家退货商品,我们将收取亚马逊物流退货处理费,这些分类包括:

  • 服饰

  • 钟表

  • 珠宝首饰

  • 鞋靴、手提包和太阳镜

  • 箱包

退货处理政策

在这些商品分类为买家提供免费退货服务,有助于建立买家的信任,鼓励买家购买。为了更好地体现我们的费用成本,当买家接受这些商品分类的免费退货配送服务时,您需要为每件退货商品支付相应费用。该费用相当于单件商品的配送费用。该费用适用于上述商品分类的所有买家退货,但根据亚马逊物流丢失和残损库存赔偿政策退货应由亚马逊承担责任的情况除外。

计算退货处理费

退货处理费等于某个指定的商品的总配送费用。该费用适用于在亚马逊上出售的属于我们为其提供免费买家退货配送的选定分类、并且实际被退回至某个亚马逊运营中心的商品。

在单个订单中向买家配送了多件商品时,单件商品要支付的退货处理费可能要高于总配送费用。这很可能发生,因为我们是根据一次只运送一件商品来收取退货处理费的。

您可以在亚马逊物流买家退货报告中追踪这些交易。

退货处理费示例

我们以一件出库配送重量为 1 磅且这笔交易的亚马逊物流配送费用为 3.19 美元。如果买家决定退回该商品,则您需要支付 3.19 美元的退货处理费。

大号标准尺寸(不超过1 磅)
手提包

尺寸:8.5 x 5.8 x 1 英寸

商品重量:0.35 磅

出库配送重量:1 磅

配送费用(每件总计)3.19 美元
退货处理费3.19 美元


亚马逊官网原文详情:   

Returns processing fee

The FBA returns processing fee applies to customer-returned products sold on Amazon in categories for which Amazon offers free return shipping, including:

  • Apparel

  • Watches

  • Jewelry

  • Shoes, Handbags & Sunglasses

  • Luggage

Returns processing policy

Offering free returns to customers in these categories helps build customer trust and encourages purchases. To better reflect our costs, when a customer receives free return shipping on products in these categories, you are charged a fee for each unit returned. This fee is the equivalent of the fulfillment fees for an individual unit. The fee applies to all customer returns in the above categories except where the reason for the return is one for which Amazon takes responsibility in accordance with the FBA lost and damaged inventory reimbursement policy.

Calculate the returns processing fee

The returns processing fee is equal to the total fulfillment fee for a given product. This fee applies to products sold on Amazon in selected categories for which we offer free customer return shipping that are physically returned to a fulfillment center.

In cases where multiple units were shipped as part of a single order, the returns processing fee paid on a single unit may be higher than the total fulfillment fees. This can occur because the returns processing fee is assessed based on a single unit per shipment.

You can track these transactions in the FBA customer returns report.

Returns processing fee example

The example is a handbag with an outbound shipping weight of 1 lb. Your FBA fulfillment fees for this purchase are $3.19. If the customer decides to return this item, you will be charged a returns processing fee of $3.19.

Large standard-size (1 lb. or less)
Handbag

Dimensions: 8.5" x 5.8" x 1"

Unit weight: 0.35 lb.

Outbound shipping weight: 1 lb.

Fulfillment fee (per-unit total)$3.19
Returns processing fee$3.19


文章来源:亚马逊官方网站