解决广告付款失败问题

如果您收到付款失败的通知,请验证您的付款方式是否仍然有效。

要查看您的付款方式,请执行以下操作:

  1. 依次转到【设置】 > 【账户信息】。

  2. 在【付款信息】部分,点击【广告收费方式】。

当您排查导致付款失败的问题时,请检查以下内容是否正确。请记住,处理和验证您的付款详情可能需要达 72 小时。付款处理完毕后,您的广告将自动重新启动。如果您已经更新您的信用卡,并且您设置的广告活动结束日期已过,则可以创建新的广告活动。

信用卡和借记卡

  • 您的信用卡是否已过期?

  • 您输入的信用卡号码是否正确?

  • 您输入的持卡人姓名是否与卡上的持卡人姓名一致?

  • 您是否曾报告信用卡丢失或被盗,或以其他方式停用?

  • 您是否查过资金不足?

  • 信用卡公司是否更改了信用卡账号?

  • 您的银行是否对以电子方式购物或网购有限制?

  • 您的信用卡是否按您注册广告账户的亚马逊商城的货币收费?

注意: 如果您的账户使用信用卡付款失败,您可以更改付款方式,以便从您的卖家账户中扣除费用。更改应该会在 24-72 小时内生效。详细了解如何更改付款方式。

从零售收入中扣除

  • 如果您选择从零售收入中扣除广告费,请确认您有足够的余额来支付所有未付费发票。


 亚马逊官网原文详情:

Resolve a payment failure for advertising

If you receive a payment failure notification, verify that your payment method is still valid.

To review your payment method:

  1. Go to Settings > Account Info.

  2. In the Payment Information section click Charge Methods for Advertising.

When you're troubleshooting a payment failure, check if the following are correct. Keep in mind that it may take up to 24 hours to process and verify your payment details. Upon payment processing, your ad will restart automatically. You can create a new campaign if you've updated your credit card and your campaign is already past the end date you set.

Credit and debit cards

  • Has your credit card expired?

  • Have you entered the credit card number incorrectly?

  • Does the card holder’s name you entered match the card holder’s name on the card?

  • Have you reported the card as lost or stolen, or otherwise deactivated it?

  • Have you checked for insufficient funds?

  • Has the credit card company changed the credit card account number?

  • Does your bank have restrictions regarding electronic or internet purchases?

  • Is your card chargeable in the currency of the Amazon marketplace where you registered your advertising account?

Note: If your account is in credit card payment failure, you can change your payment method to have charges deducted from your seller account. The change should take effect in 24 hours. Learn more about changing your payment method.

Deduct from retail proceeds

  • If you selected to deduct advertising fees from your retail proceeds, confirm that you have sufficient balance to cover all unpaid invoices.

 文章来源:亚马逊官方网站