跨境电商包裹退回具体的回复模板可参考下列范文：
范文
Dear XXX,
We are sorry that we found that your item is returning back to us due to the wrong address.
We will resend you a new one upon receiving the return, hope it can match your purpose.
Best regards!
范文
Dear XXX,
Regarding to your dispute of “Not receiving the parcel", we are sorry to inform you that the goods is returning back to us because it is said that your address is invalid. What solution would you like to take, to have a full refund or a new replacement?
Please kindly advise and close the dispute for us.
Best regards!
范文
Dear valued customer:
Hello! I appreciate the time you have taken to contact us about your order with tracking number RC8623569026HK and I am happy to assist today.
I regret to inform you, as per current tracking result, your package is undergoing an unusual condition. It is returning back to us. The possible reason for returning will be written on the package. I can inform you further once it returns back to us. Depending on this unusual situation, I would like to give you my apologies for the inconvenience. I am willing to resolve this problem by making full refund or replace one and send to you. Please indicate me how you would like to resolve.
Again, please accept my sincere apologies.Have a nice day!
Best regards.
范文
Dear XXX,
We are sorry that the goods is returning back to us due to wrong address.
Can you tell me a correct address?
We are happy to arrange the new shipment to you, but could you please kindly help us cover the freight?
