新闻图1、亚马逊总裁贝索斯的邮箱

jeff@amazon .com


2、亚马逊官方邮箱

notice@amazon .com

seller-evaluation@amazon .com

pq-review@amazon .com

account-confirmation@amazon .com

cn-seller-verification-enquiry@amazon .co.uk


3、亚马逊VE申请邮件

vendorexpress@amazon .com


4、审核卖家评级表现

seller-performance-policy@amazon .com


5、品牌外观专利侵权

copyright@amazon .com


6、知识产权侵权解决后撤诉

US:notice@amazon .com

UK:notice@amazon .co.uk

FR:notification@amazon .fr

DE:benachrichtigung@amazon .de

IT:notifica@amazon .it

ES:aviso@amazon .es

IN: notice@amazon .in

MX:notice@amazon .com.mx


7、亚马逊账号冻结后的余额处理

payments-funds@amazon .com


8、店铺被关闭货款申诉邮箱

US:merchant-reserve-inquiry@amazon .com

CA:payments-investigate@amazon .ca

UK:payments-investigate@amazon .co.uk

FR:investigation-amzpayments@amazon .fr

DE:payments-nachforschungen@amazon .de

IT:payments-investigate@amazon .it

ES:investigacion-pagos@amazon .es

IN:payments-investigate@amazon .in

MX:payments-funds@amazon .com.mx


9、受恶意攻击或者敲诈邮件

标题:「feedback abuse report」 + 「卖家店铺名」发送到:investigate@amazon .com


10、帐号不能登录怎么移除FBA库存?

联系亚马逊付款的邮箱:payments-investigate@amazon .com;

询问你的产品清单,告诉他需要移除库存,他会给你一个产品清单和移除库存的费用,如果你的账号余额不足的话会给你一个亚马逊收款账号,你按要求把钱转过去,然后再回邮件告诉他,把地址给他,就给你移除了。


11、产品质量(PQ)问题申诉

US:seller-performance-policy@amazon .com

UK:seller-performance-policy@amazon .co.uk

FR:politique-performance-vendeur@amazon .fr

DE:verkaeufer-performance-richtlinie@amazon .de

IT:performance-venditore-politiche-di-condotta@amazon .it

ES:politicas-performance-vendedor@amazon .es

IN:seller-performance-policy@amazon .in

MX:politicas-performance-vendedor@amazon .com.mx


12、亚马逊各站点绩效团队邮箱

US: seller-performance@amazon .com

UK: seller-performance@amazon .co.uk

FR: performance-vendeur@amazon .fr

DE: verkaeufer-performance@amazon .de

JP: alliance@amazon .co.jp

ES: performance-vendedor@amazon .es

IT: performance-venditore@amazon .it

CA: seller-performance@amazon .ca

用登录邮箱使用英语发送,发邮件时态度诚恳、并在末尾再次注明你的登录邮箱,方便对方查询。


13、亚马逊投诉跟卖的入口

A.从AM后台Contact Seller Support开case投诉, Report a violation

https://sellercentral.amazon.com/hz/contact-us

B.以权利人身份投诉侵权 https://www.amazon.com/gp/help/reports/infringement

C.以买家身份test buy投诉 http://www.amazon.com/gp/help/reports/contact-us

D.品牌+律师信 专利+律师信 amazon exclusive 重度垂直的产品策略