1、亚马逊总裁贝索斯的邮箱
jeff@amazon .com
2、亚马逊官方邮箱
notice@amazon .com
seller-evaluation@amazon .com
pq-review@amazon .com
account-confirmation@amazon .com
cn-seller-verification-enquiry@amazon .co.uk
3、亚马逊VE申请邮件
vendorexpress@amazon .com
4、审核卖家评级表现
seller-performance-policy@amazon .com
5、品牌外观专利侵权
copyright@amazon .com
6、知识产权侵权解决后撤诉
US:notice@amazon .com
UK:notice@amazon .co.uk
FR:notification@amazon .fr
DE:benachrichtigung@amazon .de
IT:notifica@amazon .it
ES:aviso@amazon .es
IN: notice@amazon .in
MX:notice@amazon .com.mx
7、亚马逊账号冻结后的余额处理
payments-funds@amazon .com
8、店铺被关闭货款申诉邮箱
US:merchant-reserve-inquiry@amazon .com
CA:payments-investigate@amazon .ca
UK:payments-investigate@amazon .co.uk
FR:investigation-amzpayments@amazon .fr
DE:payments-nachforschungen@amazon .de
IT:payments-investigate@amazon .it
ES:investigacion-pagos@amazon .es
IN:payments-investigate@amazon .in
MX:payments-funds@amazon .com.mx
9、受恶意攻击或者敲诈邮件
标题:「feedback abuse report」 + 「卖家店铺名」发送到:investigate@amazon .com
10、帐号不能登录怎么移除FBA库存?
联系亚马逊付款的邮箱:payments-investigate@amazon .com;
询问你的产品清单,告诉他需要移除库存,他会给你一个产品清单和移除库存的费用,如果你的账号余额不足的话会给你一个亚马逊的收款账号,你按要求把钱转过去,然后再回邮件告诉他,把地址给他,就给你移除了。
11、产品质量(PQ)问题申诉
US:seller-performance-policy@amazon .com
UK:seller-performance-policy@amazon .co.uk
FR:politique-performance-vendeur@amazon .fr
DE:verkaeufer-performance-richtlinie@amazon .de
IT:performance-venditore-politiche-di-condotta@amazon .it
ES:politicas-performance-vendedor@amazon .es
IN:seller-performance-policy@amazon .in
MX:politicas-performance-vendedor@amazon .com.mx
12、亚马逊各站点绩效团队邮箱
US: seller-performance@amazon .com
UK: seller-performance@amazon .co.uk
FR: performance-vendeur@amazon .fr
DE: verkaeufer-performance@amazon .de
JP: alliance@amazon .co.jp
ES: performance-vendedor@amazon .es
IT: performance-venditore@amazon .it
CA: seller-performance@amazon .ca
用登录邮箱使用英语发送,发邮件时态度诚恳、并在末尾再次注明你的登录邮箱,方便对方查询。
13、亚马逊投诉跟卖的入口
A.从AM后台Contact Seller Support开case投诉, Report a violation
https://sellercentral.amazon.com/hz/contact-us
B.以权利人身份投诉侵权 https://www.amazon.com/gp/help/reports/infringement
C.以买家身份test buy投诉 http://www.amazon.com/gp/help/reports/contact-us
D.品牌+律师信 专利+律师信 amazon exclusive 重度垂直的产品策略