物流是指物品从供应地向接收地实体流动的过程。在物品的流动过程中，根据实际需要，它包括运输、储存、装卸、包装、流通加工、配送、信息处理等基本功能活动。物流由商品的运输、仓储、包装、搬运装卸、流通加工，以及相关的物流信息等环节构成。跨境电子商务物流路途遥远，涉及的物流费用较高，各企业均采取各种方式减少物流成本，有些建立海外仓，有些企业与国内的物流企业形成长期合作关系，有了较为实惠的物流价格。因此，明确物流方式和与客户说明费用，是卖家必须要做的事情。物流的费用占了产品成本的一部分。
每一家跨境电子商务的店铺都对物流做出了一些规定，如:
Shipping:
.We will ship out your order within 3-5 days once your payment has been verified by AliExpress. If the product is out of stock, it may delay 2-5 days.
·Items are shipped from China using Airmail and reach most of the countries within 10 to 25 business days.
·Delivery time depends on destination and other factors and it may take up to 30 business days.
Sample 1 : 卖家发货到达时间邮件模板
Dear Jack,
Thank you so much for your great support on us.
Usually it takes about 7-12 days for the item to reach you.
Any question, feel free to contact us and we will reach you at the soonest.
Best regards!
Sample 2:有时，我们会接到客户这样的要求
Hello, but I do not want by DHL.
DHL delivery to my house is USD130, but I only pay USD8 sending by EMS.
If you send by DHL, I will not accept the order.
Thanks!
在进行妥善安排后，我们可进行如下回复:
We are happy to inform you that your order can be sent via EMS express!
