卖家自配送 Prime 缺陷报告

卖家自配送 Prime 缺陷报告会列出未达到任意一项卖家自配送 Prime 配送绩效要求的卖家自配送 Prime 订单。要下载新报告或过去的某个报告,请访问卖家平台,然后点击“卖家自配送 Prime 绩效”部分中列出的相应链接。

卖家自配送 Prime 缺陷报告将包含以下内容:

订单编号

订单的唯一编号。

订单日期

您收到订单的日期和具体时间。

承诺发货日期

您必须配送订单的日期。

承诺送达日期

向买家承诺的送达日期。

实际发货日期

您确认订单发货的日期和时间。

注意: 在您通过亚马逊的购买配送服务购买货件标签后,发货确认会自动完成。

承运人首次扫描日期

承运人首次扫描包裹的日期和时间(太平洋标准时间)。

实际送达日期

承运人首次将货件送达买家的日期和时间(太平洋标准时间)。

注意: 如果承运人在承诺送达日期当天或之前首次将货件送达买家地址,则亚马逊会将订单视为准时送达。

承运人名称

您选择让其配送订单的承运人的名称。

配送方式

您选择用于配送订单的承运人配送方式。

追踪编码

承运人提供的货件追踪编码。

单位计数

配送的商品数量。

是否确认发货延迟?

此列显示是否在承诺发货日期当天或之前确认包裹发货。如果在承诺发货日期当天或之前确认包裹发货,则此列中的值为“X”。

货件标签是否是通过“购买配送服务”之外的方式购买的?

此列显示货件标签是否是通过亚马逊的“购买配送服务”之外的方式购买的。如果货件标签是通过亚马逊的“购买配送服务”之外的方式购买的,则此列中的值为“X”。

是否发货延迟?

此列显示承运人是否是在承诺发货日期后首次扫描包裹。如果承运人在承诺发货日期当天或之前扫描了包裹,则此列中的值为“X”。

注意: 卖家自配送 Prime 包裹在承运人首次扫描时即被视为已发货,而非在您确认订单发货时。计算这一指标时,我们会考虑到承运人可能会在取件数小时后才首次扫描包裹。

如果包裹发货较晚但仍准时送达,则将不会计为迟发货件。要维持准时发货率这一绩效要求,请务必使用能将迟发包裹在向买家承诺的送达日期之前送达的配送方式。

是否送达延迟?

此列显示包裹是否在承诺送达日期当天或之前送达。如果包裹在承诺送达日期当天或之前送达,则此列中的值为“X”。

订单是否由卖家取消?

此列显示订单是否由卖家取消。如果订单由卖家取消,则此列中的值为“X”。


 亚马逊官网原文详情:

Seller Fulfilled Prime defects report

Seller Fulfilled Prime defects report identifies the Seller Fulfilled Prime orders that missed any of the fulfillment performance requirements for Seller Fulfilled Prime. To download a new report or one of your past reports, visit Seller Central, and click the link listed in the Seller Fulfilled Prime performance section.

The Seller Fulfilled Prime defects report will include:

Order ID

The unique ID of the order.

Order date

The date and exact time when you received the order.

Promised ship date

The date you must ship the order.

Promised delivery date

The delivery date that is promised to the customer.

Actual ship date

The date and time you confirmed shipment of the order.

Note: Shipping confirmation happens automatically once the ship label is purchased from Amazon's Buy Shipping.

Carrier first scan date

The date and time (PST) when the carrier scanned the package for the first time.

Actual delivery date

The date and time (PST) of the first delivery attempt the carrier made.

Note: Amazon considers the order to be delivered on time if the first delivery attempt was made before or on the promised delivery date.

Carrier name

The name of the carrier you selected to ship the order.

Ship method

The carrier’s ship method you selected to deliver the order.

Tracking ID

The tracking ID of the shipment as provided by the carrier.

Unit count

The number of units shipped.

Ship confirmed late?

This column indicates whether or not the shipment of the package was confirmed on or before the promised shipped date. The value in this column will be "X" if the package was confirmed on or before the promised shipped date.

Shipped outside buy shipping services?

This column indicates whether the shipping label was purchased outside of Amazon's Buy Shipping. The value in this column will be "X" if the shipping label was purchased outside of Amazon's Buy Shipping.

Shipped late?

This column indicates whether the package was scanned by the carrier for the first time after the promised shipped date. The value in this column will be "X" if the package was scanned on or before the promised shipped date.

Note: Seller Fulfilled Prime packages are considered shipped when the carrier scans the package for the first time, and not when you confirm shipment. When calculating this metric, we take into consideration that carriers might first scan the packages several hours after they are picked up.

If the package was shipped late but delivered on time, it will not be counted as a late shipment. To maintain the performance requirement for the On-Time Shipment Rate, make sure to use a ship method that will deliver your late packages by the delivery date promised to the customer.

Delivered late?

This column indicates whether the package was delivered on or before the promised delivery date. The value in this column will be "X" if the package was delivered on or before the promised shipped date.

Order canceled by seller?

This column indicates whether or not the order was canceled by the seller. The value in this column will be "X" if the order was canceled by the seller.

 文章来源:亚马逊官方网站