问:发送广播有时间限制吗?

卖家只能在0800-2200之间发送广播,以防止在晚上干扰收件人。

问:发送广播会影响我的聊天响应率(CRR)?

答:聊天广播不会直接影响CRR。但是,如果在你发送广播之后,接收者发送了后续信息,卖家应该在12小时内回复,以保持他们的CRR。

问:我需要回复自动回复吗?

答:不,你不需要回复自动回复。买家也可能是卖家有时会发送自动回复,但你的回应这些将不计入你的CRR

问:广播配额和消息配额的区别是什么?

答:广播配额是最多的。每周你可以发送一个聊天广播消息的次数(例如每周2次)。消息配额是最大的。您每周可以发送的单个消息的数量(例如,每周2000条)。

每个聊天广播消息可以发送给多个收件人。


 Shopee官网原文详情:

Q:Are there time restrictions to send a broadcast?

A:Sellers can only send broadcasts between 0800-2200 to prevent disturbing recipients at night.

Q:Will sending broadcasts impact my Chat Response Rate (CRR)?

A:Chat broadcast will not directly affect CRR. But if a recipient sends a follow-up message after you send a broadcast, sellers should respond within 12 hours in order to maintain their CRR. 

Q:Do I need to respond to auto-replies?

A:No, you do not need to respond to auto-replies. Buyers who are also sellers may sometimes send out auto-replies, but your response to these will not count towards your CRR.

Q:What is the difference between broadcast quota and message quota?

A:Broadcast quota is the max. number of times you can send a Chat Broadcast message per week (e.g. 2 times per week).Message quota is the max. number of individual messages that you can send per week (e.g. 2,000 per week).

Each Chat Broadcast message can be sent to multiple recipients.

 文章来源:Shopee官方网站