在遇到索赔时，是不能一步就达成客户要求的，这在谈判中会把己方置于非常不利的地位。在不得罪客户的同时，也要为公司争取最大利益，减少一切损失。即便是故作姿态，也要先提出一些相应的方案，再根据情况适当做出让步，或者修改原有的计划。一旦遇到无法减免赔款金额的情况，申请延期赔付，往往能在争取时间的同时，获得客户的退让。
一、邮件模板
Dear Eileen ,
I'm so sorry for the 20% broken for our air conditioners.
As per our internal investigation, poor quality for outer cartons caused this serious problem. We will pay more attention to our vendors and control the quality strictly from now on.
Please deduct the 20% when balancing the payment. And we could afford your margin loss on these items. Is it possible to settle USD 10 000 as compensation?
Our big boss confirmed the amount and would settle them after 120 days.l will keep you posted on progress from this end.
Best regards ,
M. C. Zhang
二、常用语句
1. We will keep you posted on progress from this end.
我们会保持向您汇报这边的进展情况。
2. The packaging quality didn't go our way.
包装质量并没有达到我们的要求。
3. We will make all the necessary arrangements for the replacement for defective items.
我们会做好一切必要的安排,把那些损坏的产品换掉。
4. I would like to see a cost-by-cost list of this claim.
关于这次索赔，我想要看一下具体的费用明细表。
5. Your payment is past due. Please deduct the claimed USD 2 000 and settle the rest part to us ASAP.
你的付款已经延期了。请扣除索赔的2000美元，把剩余部分汇给我们。
以上就是关于申请延期赔付的邮件知识，希望对您有帮助。
