当客户刚刚接到货物时，如果产品需要安装、调试，业务员需要提醒客户产品安装、调试时的注意事项。虽然正规公司的产品一般都配有使用说明书，但是有时由于翻译问题，使用说明书不一定表达得容易理解。因此建议业务员在发货前给客户发送配套产品安装、调试的视频。必要的时候，业务员也可以给客户提供在线安装、调试指导。让客户满意是售后服务的核心，下面给出一封关于产品安装、调试的邮件。
Dear xxx,
I am glad to hear from you that the machines have arrived at your factory. As I have suggested to you before, please read the user's book carefully before the installation and commission of the machines. For the sake of your convenience, we also have prepared a video to instruct you how to connect each machine so that the whole production line can work normally.Noticeably all the buttons on the controlling box have been marked in English words to facilitate your understanding.
If you still have any question, please don't hesitate to ask us.
Best regards,
xxx
