常用句型:
1. Please accept my deep apology for inconvenience caused to you.请接受我真诚的道歉，对你的不便表示歉意。
2. Would you please kindly help me close the dispute?你能帮我关闭纠纷吗?
3. If you really want the refund, we can refund in other way.如果你真的想退款，我们可以用其他方式退款。
4. I am really sorry to see you open a dispute.我很遗憾看到你打开了一个纠纷。
5. We just checked the tracking information from the office and it's on its way.我们刚刚从办公室查到物流信息，包裹还在途中。
6. Once you close it please let me know,i will refund to you immediately.一旦你关闭它请让我知道，我将立即退款给你。
7. We are sorry to tell you that due to peak season(旺季)/bad weather(恶劣气候 ) these days ,the shipping time to your country was delayed.
很遗憾地告诉你由于这几天旺季/恶劣气候的影响，运货时间被耽搁了。
8. We will give you5% off to your next order for your great understanding.您的下次订单将享受5%折扣，谢谢您的理解。
9. According to the rule of Ali ,buyer have the duty to clear the custom and get the parcel .
根据速卖通的规则，买家是有义务清关的，请您尽快清关并拿到您的产品。10. We are sorry for the quality problems and would pay more attention on product quality check in the future.
对产品的质量问题表示歉意，今后我们会在产品的质量方面引起更多的重视。
