检查和纠正暂停的列表

您可以在“暂停的产品”页面上检查暂停的列表。

您可以在以下位置找到暂挂列表的详细信息:

“需要采取的措施”标签下,您会在悬浮列表中看到以下信息:

1.暂停历史记录显示了过去3个月中您的暂停列表的记录,包括为解决列表违规和违规原因而采取的措施。

2.违规类型过滤器使您可以按违规类型搜索暂停的产品。

3.产品列表状态显示它是禁止还是正在审核

4.更新时间显示上次更新的时间。

5. 截止日期显示了卖家编辑暂停列表的日期。

6. 违规类型显示它是被禁止的列表,伪造,侵犯知识产权,垃圾邮件问题还是其他。

7. 违反原因说明了为什么暂停列表。

8. 建议显示如何处理您的列表,使其符合Shopee的列表策略。

9. 操作允许您编辑,删除,删除或上载不符合要求的清单的支持文档。仅显示适用的操作。

在“ Shopee已删除”选项卡下,您将看到有关由Shopee管理员删除的列表的类似信息,但有以下区别:

1.删除时间可让您按删除日期对已删除列表进行排序

2.操作只能让您确认列表已被删除。列表删除后,将无法恢复。选择确认后,列表将从记录中删除,以减少混乱。

编辑暂停的列表

如果您的商家信息包含不正确或误导性信息,请对其进行修改。

例如,如果您在错误的类别中发布了列表,请选择“编辑”以更新您的产品类别。

删除/删除暂停的列表

如果您想暂时从商店中删除产品清单,可以选择将其从清单中删除。但是,将产品除名不会暂停审核过程。您仍然需要在截止日期之前更新列表,以符合Shopee的列表政策,否则该列表将被删除。

或者,如果您选择不重新提交详细信息,则可以删除暂停的列表。

为适用的悬浮产品选择“除名/删除”。

您也可以一次从列表中删除/删除多个产品列表。

上载暂挂清单的证明文件

要出售商标或医疗产品等物品,您将必须上载证明文件以供Shopee审查。

更多下拉菜单中选择上传,然后上传相关文档。每个暂停的列表最多可以上传十张图片。

提示

上载不超过2MB的高分辨率图像。这将有助于加快对支持文档的审阅过程。


 Shopee官网原文详情:

Checking and rectifying suspended listings

You can check suspended listings on the Suspended Products page.

The details of your suspended listings can all be found here:

Under the Action Required tab, you'll see the following information on suspended listings:

1. Suspended History shows the records of your suspended listings in the past 3 months, including the action taken to address the listing violation and violation reason.

2. Violation Type filter allows you to search for suspended products by violation type.

3. Product listing status shows whether it is Banned or Reviewing.

4. Update time shows when it was last updated.

5. Deadline shows the date by which sellers should edit the suspended listing.

6. Violation type shows whether it is a prohibited listing, counterfeit, IP infringement, spam issue, or others.

7. Violation reason explains why the listing is suspended.

8. Suggestion shows what to do with your listing so that it complies with Shopee's Listing Policy.

9. Actions allow you to edit, delist, delete, or upload supporting documents for your non-compliant listings. Only applicable actions will be displayed.

Under the Shopee Deleted tab, you'll see similar information on listings that have been deleted by Shopee admin, with the following difference:

1. Delete Time allows you to sort your deleted listings by the date it was deleted

2. Actions only lets you confirm that a listing has been deleted. Once a listing has been deleted, it cannot be recovered. After you select Confirm, the listing will be removed from the record to reduce cluttering.

Editing suspended listings

Edit your listing's details if it contains inaccurate or misleading information.

For example, if you have posted your listing in the wrong category, select Edit to update your product category.

Delisting/Deleting suspended listings

If you want to take down the product listing from your shop temporarily, you can choose to delist it. However, delisting a product does not pause the review process. You will still need to update the listing to comply with Shopee's Listing Policy by the deadline, or it will be deleted.

Alternatively, you can delete the suspended listing if you choose not to re-submit the details.

Select Delist/Delete for the applicable suspended product.

You can also delist/delete multiple product listings at once.

Uploading supporting documents for your suspended listings

To sell items such as trademarked or medical products, you will have to upload supporting documents for Shopee's review.

Select Upload from the More dropdown menu and upload the relevant documents. You can upload up to ten images for each suspended listing.

Tip

Upload high-resolution images that do not exceed 2MB in size. This will help speed up the review process for your supporting documents.

 文章来源:Shopee官方网站