eBay商家在运营的过程中,会遇到各种各样的问题,为了与买家更好的沟通,处理好买家的问题,eBay商家可能需要回复买家各种邮件。那么回复邮件到底该怎么写?今天小编整理了一部分,希望对大家有帮助~

01、补发邮件模板

Dear friend,

We are very sorry that you still haven't received your order.We resent you the shoes. This is the tracking number: 快递号 Shipping Carrier is 快递公司. It often takes about 7-20 days to get the package. Have a nice day. We wonder if you can upload the buyer show and give us a good review after you get the new clothes/shoe? we appreciate it.If you have any questions, please contact us.

Best regards!

02、尺码不合适邮件回复模板

确认尺码

Dear friend,

We are very sorry the item didn't meet your expectation. Different country have different size standard, we made a clear description size choose on the product picture, Please choose size according to your foot length and our size chart:

粘贴尺码表或者产品链接

Please reply which EU/CN size do you want.Thank you.

Best regards!

买家已给出明确尺码 回信

Dear friend,

We are very sorry the item don't meet your expectation. We will resend new clothes/Shoes to you right away. As for the the unsuitable clothes/Shoes, It as a gift to you.(Could you please give us 5 stars review if you are satisfied with the shoes finally?)Thank you very much.

Best regards!

03、发错货邮件模板

Dear friend,

We are sorry for the mistake, We will resend you the correct clothes/shoes. The tracking number will send you later and improve the shopping experience. Please keep in touch with us.

Thank you very much.

04、买家收到已损坏商品邮件模板

Dear friend,

We are sorry for the unpleasant, We will resend you the clothes/shoes in better Packaging. The tracking number will send you later. Please keep in touch with us.

Thank you very much.