客服大部分时间都在解答客户的各种问题，以下是跨境电商行业客服工作中常用的回复模版，可供卖家参考。
催促下单，库存不多
Dear x,
Thank you for your inquiry.Yes, we have this item in stock.How many do you want Right now, we only have xlots of the xcolor left.Since they are very popular,the product has a high risk of selling out soon. Please place your order as soon as possible.Thank you! Best regards,(Your name)
回应买家砍价
Dear x,
Thank you for your interests in my item.I am sorry but we can't offer you that low price you asked for. We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already.However, we’d like to offer you some discounts on bulk purchases.If your order is more than xpieces, we will give you a discount ofxx% off.Please let me know for any further questions.Thanks.Sincerely,(Your name)
断货
Dear x,
We are sorry to inform you that this item is out of stock at the moment.We will contact the factory to see when they will be available again.Also, we would like to recommend to you some other items which are of the same style.We hope you like them as well.You can click on the following link to check them out.<http://www.aliexpress.…> Please let me know for any further questions. Thanks. Best Regards,(Your name)
周末导致回复不够及时，先表示歉意，由于错过了最佳24小时回复时间，所以可通过
主动打折的方式争取客户。
Dear x,
1 am sorry for the delayed response due to the weekend.Yes we have this item in stock. And to show our apology for our delayed response, we will offer you 10% off.Please place your order before Friday to enjoy this discount. Thank you! Please let me know if you have any further questions. Thanks. Best Regards,(Your name)
选择托管，提醒折扣快结束了
10% discount on your order, if you purchase now.
We will ship your order within 24 hours once your payment is confirmed.If you need any help or have any questions, please let us know
Best Regards.(your name
p.s We are one of the biggest suppliers on AliExpress.With more than 3 years experience in world trade, we are able to provide the best prices,the highest quality and the superior service. We inspect our products before shipping them out and provide a 1-year warranty for all products. We promise to give you a full refund if the products are not as described.If you have any questions please contact us; we are happy to help you
订单超重导致无法使用小包免邮的回复
Dear x,
Unfortunately, free shipping for this item is unavailable I am sorry for the confusion.Free shipping is only for packages weighing less than 2kg,which can be shipped via China Post Air Mail. However, the item you would like to purchase weighs more than 2kg.You can either choose another express carrier, such as UPS or DHL(which will include shipping fees but which are also much faster). You can place the orders separately, making sure each order weighs less than 2kg to take advantage of free shipping. If you have any further questions please feel free to contact me
Best Regards,(Your name)·海关税(customs tax) Dear x,
Thank you for your inquiry and I am happy to contact you.I understand that you are worried about any possible extra cost for this item. Based on past experience import taxes falls into two situations. First, in most countries, it did not involve any extra expense on the buyer side for similar small or low-cost items. Second, in some individual cases, buyers might need to pay some import taxes or customs charges even when their purchase is small.As to specific rates please consult your local customs office. I appreciate for your understanding! Sincerely,(Your name)
因为物流风险，卖家无法向买家国家发货时给出的回复
Dear x
Thank you for your inquiry.I am sorry to inform you that our store is not able to provide shipping service to your country.However, if you plan to ship your orders to other countries, please let me know; hopefully we can accommodate future orders.I appreciate for your understanding!
Sincerely.(Your name)。
已发货并告知买家
Dear x,
Thank you for shopping with us. We have shipped out your order(order ID: xxx)on Feb.10th by EMS.The tracking number is xxx.It will take 5-10 workdays to reach your destination, but please check the tracking information for updated information.Thank you for your patience! If you have any further questions,please feel free to contact me.Best Regards,(Your name)
物流遇到问题
Dear x,
Thank you for your inquiry;I am happy to contact you.We would like to confirm that we sent the package on 16 Jan 2012.However, we were informed package did not arrive due to shipping problems with the delivery company.We have re-sent your order by EMS; the new tracking number is: xxx.It usually takes 7 days to arrive to your destination.We are very sorry for the inconvenience. Thank you for your patience.If you have any further questionsplease feel free to contact me.
Best Regards,(Your name)
如果买家希望卖家提供样品，而卖家公司不支持邮寄样品，可以这样回复
Dear x，
Thank you for your inquiry;I am happy to contact you.Regarding your requestI am very sorry to inform you that we are not able to offer free samples.To check out our products we recommend ordering just one unit of the product (the price may be a little bit higher than ordering by lot). Otherwise, you can order the full quantity. We can assure the quality because every piece of our product is carefully examined by our working staff.We believe trustworthiness is the key to a successful business. If you have any further questions,please feel free to contact me.
Best Regards,(Your name)
