在 Shopify POS 更换丢失的礼品卡

备注：为了帮助您降低近期事件对商店造成的影响，所有 Shopify 订阅套餐暂时均可销售礼品卡。有关详细信息，请参阅关于礼品卡的常见问题。若要在商店中添加礼品卡，请参阅添加或更新礼品卡产品。

如果客户丢失了他们购买的礼品卡的详细信息，您可以从 Shopify POS 中禁用该礼品卡并从 Shopify 后台免费发放新的礼品卡。

若要使用 Shopify POS 更换礼品卡，请执行以下操作：

1. 搜索并查看订单，从而使您可以对客户的身份进行验证。

2. 在订单详情页上，点击礼品卡号码以查看礼品卡上的余额，然后点击禁用礼品卡（此操作无法撤销）。

3. 针对已丢失礼品卡上的余额，向客户发放新的礼品卡。

在 Shopify POS 上为礼品卡退款

备注：为了帮助您降低近期事件对商店造成的影响，所有 Shopify 订阅套餐暂时均可销售礼品卡。有关详细信息，请参阅关于礼品卡的常见问题。若要在商店中添加礼品卡，请参阅添加或更新礼品卡产品。

如果客户先使用礼品卡进行购买，然后想退回产品并获得退款，则您可以将退款退回至同一礼品卡，该礼品卡的余额将自动更新。

使用 Shopify POS 将订单的金额退款至礼品卡

若要为使用礼品卡支付的订单进行退款，请执行以下操作：

1. 在 Shopify POS 订单屏幕中，点击使用礼品卡付款的订单。

2. 点击退货。

3. 使用每个产品旁边的 + 和 - 来输入您要退款的数量。

4. 如果订单显示客户已付款运费，请点击添加以在退款中包含运费。

5. 确认客户信息是否正确。您可以通过电子邮件向原始客户或其他客户发送退款礼品卡。您还可以从订单中删除客户并向实体卡退款。点击编辑以进行更改。

1. 可选：输入退款的理由。

2. 点击退款。

3. 成功退款后，点击完成即可返回订单详情页。

为其他客户退款至礼品卡

如果退回商品的客户不是原始客户，您可以将礼品卡发送到与原始交易中使用的邮箱不同的邮箱。

1. 在 Shopify POS 订单屏幕上，点击包含要退货商品的订单。

2. 点击退货。

3. 使用每个产品的+和-，以输入您要退款的数量。

4. 在 退货摘要中，将退货余额切换为礼品卡以启用。

5. 在客户信息上左滑，轻触删除，然后点击删除进行确认。

6. 在"客户"部分中，点击添加客户，以向礼品卡添加新或现有客户资料。

7. 可选：输入退款的理由。

8. 点击退款。

9. 成功退款后，点击完成即可返回订单详情页。

原始订单仍将与原始客户关联，但您可以在订单历史记录 > 退换中查看退货情况。若要查看新礼品卡的信息，请在新商品部分，点击查看订单 #xxxx，以查看礼品卡和新添加的客户。如果需要，您可以在此处重新发送收据。

Shopify商户官网原文详情：

Replacing a lost gift card on Shopify POS

If a customer loses the details of a gift card that they've bought, then you can disable it from Shopify POS and issue a new gift card free of charge from your Shopify admin.

To replace a gift card with Shopify POS:

1. Search for and view the order so that you can verify the customer's identity.

2. On the order details screen, tap the gift card number to see the remaining balance on the gift card, and then tap Disable gift card (this can't be undone).

3. Issue a new gift card to the customer for the amount that was left on the lost gift card.

Making a refund to a gift card on Shopify POS

If a customer used a gift card to make a purchase and then wants to return the item for a refund, then you can make the refund to the same gift card and its balance is updated automatically.

Refund an order to a gift card with Shopify POS

To refund an order that was paid by gift card:

1. From the Shopify POS Orders screen, tap the order that was paid for with a gift card.

2. Tap Return.

3. Use the + and - beside each product to enter the quantity that you're refunding.

4. If the order shows that the customer paid for shipping, then tap Add to include the shipping cost in the refund.

5. Confirm that the customer information is correct. You can send a refund gift card by email to either the original customer, or to a different customer. You can also remove the customer from the order and refund to a physical card. Tap Edit to make changes.

1. Optional: Enter a reason for the refund.

2. Tap Refund.

3. When the refund is successful, tap Done to return to the order details screen.

Refund to gift card for a different customer

If the customer returning the item is not the original customer, then you can send the gift card to a different email than the one used in the original transaction.

1. From the Shopify POS Orders screen, tap the order with the items to be returned.

2. Tap Return.

3. Use the + and - for each product to set the quantity that you're refunding.

4. In Return summary, toggle Return balance to gift card to enable.

5. Swipe left on the customer info, tap Remove, and then tap Remove to confirm.

6. In the Customer section, tap Add customer to add a new or existing customer profile to the gift card.

7. Optional: Enter a reason for the refund.

8. Tap Refund.

9. When the refund is successful, tap Done to return to the order details screen.

The original order is still associated with the original customer, but you can view the return under Order history > Exchange. To see the information for the new gift card, in the New Items section, tap View order #xxxx to see the gift card and the newly added customer. You can resend receipts from here if needed.

文章内容来源：Shopify商户官方网站