Dear Amazon seller support:
This is * (店铺名) writing to you.
As we are new seller on Amazon, we just sold our first item on 2016-11-*, and until today we sold *** orders on Amazon. We thanks so much that Amazon can provide such chance for us to delivery customers good products. And we are planning to provide more quality products on Amazon and drive our sales to $*,*00,000 a month with **** orders, and grow 40-50% every month. However, we did not that familiar with how to meet the performance standard, to this point we acknowledge it is our fault. We had updated details for listings and standards of customer service for our stuff and promise to try our best to service customers well on Amazon if we can get the permission to sell again.Would you please consider the account seller rating and the currant rapidly increasing sales in our store? We never got a negative feedback on our account and there are still items waiting to be shipped into FBA on **day, hope you could give us a chance to improve!
If we get the valuable selling chance on Amazon, we will do as follows:
1. Absolutely, we will learn through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if they provide enough information for customers to make their right decisions.
3. We will focus on awaiting shipment items to customers. Double check to confirm customers will have their satisfied items.
4.Use FBA shipping service to give customer good shipping service. Educate stuff of our own warehouse to trible check awaiting shipping orders every day to confirm all the products will on their way to customers.
5.Find out order problems automatically and solve them with customer within 24 hours. Any complaints or product issues we will solve them in proper way within a day in favor of the customer's right.
6. We will build up our own ERP to manage the running for Amazon selling.To control customer services and shipping services with accurate data.
Sincerely, we write this. We will try our best to provide our sales on Amazon.We believe Amazon will give this issue a serious consideration, and to us,there is a hope, a new chance for us! We will always provide good products and services to customers on Amazon selling.
Look forward to receive your reply.
Dear Amazon seller support, Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed because we infringe intellectual property rights. We immediately check the listings.
Firstly we are very sorry about our ignorance, we are new to Amazon selling which started business on amazon in August,we are lacking of the rules and policies when sell on your platform. Secondly, as the items of Amazon seller performance stated, we did not know this product has its own brand, to this point we acknowledge it is our fault.
We had removed the listings and promise we won't sell it again on Amazon. Would you offer the owner's contact information ? I want to do a apologize to him for my ignorance and sorry for the damage to other's benefit . Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and excellent customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
3. I will check all my products sold, if the customer reflects any dissatisfaction or product problems, I will be here within 12 hours for them to solve the problem , and offer them the best shopping experience, please trust me.
4. If any selling questions, we will consult Amazon for help as soon as possible,rather than sell blindly.