客户收到货后给予好评，对于卖家来说，意义重大。这是因为，对于潜在客户而言，众多的优质评论为他们提供了购买商品的积极性参考，无形中会增加购买的冲动性和保障性；对于已成交客户而言，越多的优质评论会让他们坚信自己的决定是正确的，会提高他们的重复购买率，也有利于提升品牌的可信度；对于跨境电商平台卖家而言，提高卖家的满意度可以带来额外的交易，影响到商品排序曝光，也影响到卖家在平台业务中的资源利用。因此，客户的评价对卖家非常重要，跨境电商客服人员对于客户评价的及时跟进，有助于商品或店铺的长久发展。
但是，有许多客户在收到货后没有给予评价的习惯，无论商品是好是坏一律不给予评价。在这种情况下，客服人员可以主动联系客户，委婉提醒客户给予评价，并给客户提供一定的评价指导。客服人员在查询到客户收货后，可以发送留言或邮件咨询客户对货物是否满意。如果客户满意，可请求其给予好评;如果客户有不满意的地方，客服人员应及时给予解释和疏导，树立客户对卖家的信任感。下列范文可供参考。
范文
Dear customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Andy.
范文
Dear customer,
Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc.. It would be highly appreciated if you could leave us a positive feedback,which will be a great encouragement for us.
If there's anything I can help with, don't hesitate to tell me.
Best regards.
范文
Hi XXX,
Thank you so much for your purchase. Would you please give me five-star feedback? It's very important for us! Your positive comment is the driving force of our business. Thank you for cooperation!
Sale Team.
范文
Dear customer,
We are glad that you have received the goods.
Being a seller on AliExpress, feedback from customers are of vital importance to us. Five-star appraisal and positive feedback will help us improve our products and services.
If you have any other concern or are not so satisfied in any regard, please have no hesitation to contact us firstly.We will try our best to solve your problem.
Many thanks for your time on this.
范文
Dear customer,
Thanks for your continuous support to our store, and we striving to improve ourselves in terms of service, quality, sourcing, etc.. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there is anything I can help with, don't hesitate to tell me.
Best regards.
