如果买家想要退货,我该怎么办?

所有亚马逊卖家都必须接受退货。以下主题有助于您管理退货:

  • 处理退款:请参阅管理退货并观看分步视频教程。

  • 重新入库费和处理特定商品的退货请求:请参阅退货。

  • 发放退款后向您退还的亚马逊所收费用:请参阅退款款项和管理费用。

  • 亚马逊物流退货政策:请参阅 Amazon.com 上所下订单的买家退货和多渠道配送订单的买家退货。


发放退款之前,请注意以下事项:

  • 批准退货请求后,强烈建议您等到买家退回商品之后再发放退款。如果您允许买家保留或丢弃商品,则可直接发放退款,无需等待退货。

  • 如果买家退还给您的商品已破损,或者与配送商品时的状况不同,您可以进行部分退款。如果您决定发放部分退款,我们建议您提前向买家说明,以避免造成误解或导致亚马逊商城交易保障索赔。

  • 对于大部分商品,必须在订单送达后的 30 天内提交退货请求

  • 如果您准确地描述并发布了商品,但买家不再想要该商品或在订购时出错(例如选择了错误尺码或颜色),则您可以选择按商品价格退款,但不退还运费。


另请参阅

退还基本的订单成本后,您有时可能想要对买家作出赔偿。


亚马逊官网原文详情:   

What should I do if a buyer wants to return an item?

All Amazon sellers are required to accept returns. The following topics will help you manage returns:

  • Processing refunds: See Manage Returns, and view the step-by-step video tutorial.

  • Restocking fees and processing return requests for specific items: See Returns.

  • Amazon fees that are refunded to you after you issue a refund: See Refund Credits and Administration Fees.

  • FBA return policies: See Customer Returns for Orders Placed on Amazon.com and Customer Returns for Multi-Channel Fulfillment Orders.


Before you issue a refund, consider the following:

  • After you authorize a return request, we strongly advise that you wait until you receive the item back from the buyer before you issue a refund. If you allow the buyer to keep or discard the item, you would issue the refund without waiting for the return.

  • If the buyer returns the item to you damaged, or in a condition that is different from the condition in which you sent it, you have the option to issue a partial refund. If you decide to issue a partial refund, we recommend explaining this to the buyer in advance to help avoid misunderstanding or a possible A-to-z Guarantee claim.

  • For most items, the return request must be submitted within 30 days after the order is delivered.

  • If you described and listed the item accurately, but the buyer simply no longer wants it or made an ordering mistake (for example, selected the wrong size or color), you may refund the item price but not refund the shipping costs.


See also

  • About Our Returns Policies.

You may occasionally want to compensate a buyer in addition to refunding basic order costs.


文章来源:亚马逊官方网站