受疫情影响，中越边境通关缓慢。同时，Shopee东莞仓库的暂停也导致订单交付延迟（目前，东莞仓库已恢复正常运行）。对于物流延迟订单，平台将通知买家订单并安抚。如果买家询问订单情况，可以通过以下的话术来回复买家。
1、询问订单为何滞留(Inquire about stranded order):
中文：您好，买家，您的订单已经发布。由于疫情，交货延误。请耐心等待，平台将尽快为您处理。请关注shopee平台更新的物流状态。谢谢你的理解。
英文：Dear buyer, your order <> has been shipped, but the delivery has been delayed due to the epidemic. Please be patient, the platform will handle it for you as soon as possible. Please pay attention to the logistics status updated from the shopee platform, thank you for your understanding.
2、询问订单的现状(Inquire about the curent status of the order)：
中文：您好，买家，您的订单已经发布。由于疫情，交货延误。请耐心等待，平台将尽快为您处理。请放心，我们将随时跟踪您的订单物流。如果您有任何消息，我们将在第一时间通知您。谢谢你的理解。
英文：Dear buyer, your order <> has been shipped, but the delivery has been delayed due to the epidemic. Please kindly be patient, the platform will handle it for you as soon as possible. Please rest assured that we will follow up the logistics of your order at any time. If there is any update, we will notify you as soon as possible. Thank you for your understanding.
以上就是小编整理的因Shopee包裹滞留回复买家的话术，希望对你有所帮助。
